The hospitality industry is constantly changing, and RoomRaccoon is right there with you, innovating to keep up with today’s guests’ ever-evolving expectations. The product team at RoomRaccoon continued to spearhead innovative and practical ways to improve our platform and empower our hoteliers to be more successful.
RoomRaccoon has been awarded the World’s Best Hotel Channel Manager in the annual World Travel Tech Awards 2023. The award is the latest in RoomRaccoon’s long list of accomplishments as they continue on their mission to empower independent hoteliers around the world.
RoomRaccoon boasts one of the fastest hotel channel managers on the market with 5-second synchronisation. The channel manager seamlessly connects to over 100 regional and international booking channels and communicates live rates and availability with its reservation calendar and all connected booking channels.
Product Milestones in 2023: A Chronicle of the Guest Journey
We introduced a lineup of cutting-edge features, enhancements, and seamless integrations to turbocharge your operations and improve the guest journey, from initial research to post-stay.
1. Research: Raccoon Price Checker
Travellers don’t make quick booking decisions; they like to compare options and pricing. Introducing Raccoon Price Checker, a handy price comparison widget in the booking engine that compares your rates on popular booking channels (Booking.com, Expedia, Agoda, and Airbnb) to your direct booking rate. This helps guests see they’re getting a better deal by booking directly, and you avoid hefty commission fees.
2. Booking: Booking Proposal
Are inquiries taking up too much time? Create provisional bookings and share booking proposals with your potential guests. Upon confirmation and prepayment, the system will automatically approve the booking and transform the reservation status from ‘Provisional’ to ‘Confirmed.
3. Arrival: Roommatik
We’ve welcomed Roommatik to the RoomRaccoon Marketplace. Roommatik specializes in the seamless integration of self-check-in machines that elevate your property’s hospitality experience. The state-of-the-art technology ensures your establishment boasts a 24-hour unattended reception, fully compliant with all the legal requirements.
4. Stay: F&B List
Stay on top of your Food & Beverage (F&B) requirements – now including an overview of breakfast, lunch & dinner. We’ve introduced activation toggles in the add-on set-up section to easily assign add-ons for meal service times in the F&B list. You can also easily distribute your daily F&B plan to your team by printing it out or sending it via email.
5. Departure: Online Self Check-Out
As a hotelier, you can make the check-out process for your guests stress-free by sending them an online check-out request link. By doing this, your guests can settle any outstanding payments online through a secure payment portal without having to visit the front desk, which can be time-consuming and cause unnecessary delays.
What’s next?
Tymen Van Dyl, CEO and Founder of RoomRaccoon remarked: “Our product team is currently revamping the user interface (UI) and user experience (UX) as part of an ongoing project, with the goal of improving the overall user experience. At the same time, we are carefully reconstructing the underlying codebase to create the world’s best all-in-one hotel management system.”
Read the full article at https://roomraccoon.co.za/blog/recap-2023-roomraccoon-product-milestones/
